Frequently asked questions常見問題

AI recognition runs inside the camera on an on-device processor. The platform receives recognition events, records them and supports notifications. On-device inference alone does not establish whether images or audio are transmitted or retained; confirm the complete data flow, streaming and storage settings for your deployment. This website does not access your camera or microphone.AI 辨識是在攝影機內的裝置端處理器執行；平台接收辨識事件、建立紀錄並支援通知。僅知道採用裝置端推論，仍無法判定影像或音訊是否傳輸或保留，實際導入時須確認完整資料流程、串流與儲存設定。本網站不會存取您的攝影機或麥克風。

Installation depends on the site, camera placement, power and network conditions. The camera can interpret only what is within its view; it cannot see through walls. Our team needs to assess mounting, any alterations, calibration and the equipment required before agreeing on a schedule. A fixed installation time is not confirmed.安裝安排取決於現場、攝影機位置、電力與網路條件。攝影機只能理解視野內的情況，無法穿透牆壁。團隊須先評估固定方式、必要變更、校準與設備，才能確認時程；目前沒有承諾固定安裝時間。

Alert performance depends on the selected model, environment and configuration. Our team can adjust or replace models for a project; this does not mean users can switch models live or that all models run together. Evaluation conditions, thresholds, quiet hours and notification rules need project confirmation. No numerical false-alert rate is confirmed here.警示表現會受到模型、環境及設定影響。團隊可依專案調整或替換模型，但不表示使用者能即時自行切換，或所有模型同時運作。評估條件、門檻、靜默時段與通知規則須依專案確認；本頁不主張特定誤報率。

Share your application, expected scale and preferred purchase or rental arrangement with our team. Pricing, available plans, any trial period and response timing need to be agreed for the project. The website does not take orders or payments, and an enquiry does not reserve a trial.請向團隊說明應用情境、預計規模及偏好的購買或租賃方式。價格、可用方案、試用期間與回覆時程都須依專案議定。本網站不接受訂購或付款，送出洽詢也不代表已保留試用名額。

The platform is intended to connect recognition events with records and notifications. Share the existing system, required interfaces and event fields so our team can assess compatibility. Protocol support, API documentation, access requirements and integration work must be confirmed for the specific deployment; compatibility with every care, monitoring or HIS system is not established.平台的設計方向是把辨識事件連接至紀錄與通知。請提供既有系統、所需介面與事件欄位，讓團隊評估相容性。協定支援、API 文件、存取要求與整合工作須依實際導入確認；目前不主張能相容所有照護、監控或 HIS 系統。

Privacy and compliance need to be reviewed against the actual deployment, data flow and responsibilities of the parties involved. Discuss your local privacy, care or medical requirements with our team. On-device AI is not itself a compliance certification. This page does not assert ISO 27001 certification or verified compliance with HIPAA, GDPR or any deployment-specific standard. The Privacy page separately describes this website.隱私與法規遵循須依實際導入方式、資料流程與各方責任進行審查。請與團隊討論當地隱私、照護或醫療相關要求。裝置端 AI 本身不等同法規認證；本頁不宣稱通過 ISO 27001，或已驗證符合 HIPAA、GDPR 及任何特定導入標準。隱私頁另行說明本網站。

Local recognition requires power. Remote event delivery and notifications also depend on the configured connection and supporting services. Offline event storage, recovery delivery and backup power capacity need to be confirmed for the proposed equipment. No fixed event-retention window or UPS runtime is promised. The homepage events, times and phone notifications are concept illustrations, not a live monitoring or emergency service.本地辨識需要供電，遠端事件傳送與通知也依賴設定的連線與支援服務。離線事件儲存、恢復傳送與備援電力容量須依提案設備確認；目前不承諾固定事件保存期間或 UPS 運作時間。首頁事件、時間與手機通知都是概念示意，不是即時監控或緊急服務。

Tell us whether you are planning for a home or an institution, who will use the system and the space to be covered. Our team can clarify available options and installation needs. Current home packages, subscriptions and app or LINE setup arrangements remain subject to project confirmation.請說明規劃的是居家或機構場域、使用者及需要涵蓋的空間，團隊可進一步釐清可用方案與安裝需求。現有居家套裝、訂閱及 App 或 LINE 設定方式仍須依專案確認。

Discuss your users, day-to-day workflow and training needs with our team. On-site sessions, shift-specific exercises, videos and operating materials should be agreed in the project scope. The final user interface and notification channels also depend on the deployment.請向團隊說明使用者、日常流程與訓練需求。到場說明、分班演練、影像教材及操作文件應納入專案範圍議定；最終介面與通知管道也取決於導入方式。

Use the Contact page for an initial enquiry or demo discussion, email staff@thesmart.cc or call +886 3 422 0990. An enquiry receipt does not confirm a booking or response time. Support hours, emergency escalation, response targets and replacement arrangements should be agreed for your project.初次洽詢或展示討論可使用聯絡頁、寄信至 staff@thesmart.cc，或致電 +886 3 422 0990。收件確認不代表預約或回覆時程已確認；支援時段、緊急升級、回應目標與替換安排應依專案約定。